Shipping & Returns
You may return most new, unopened items within 60 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Items that CANNOT be returned: Due to NYS regulations any oxidizer including shock, and chlorine cannot be returned opened or unopened. Cover pumps are also NON-returnable. If the item is detective you will be given a new replacement item.
Shipping/In Store Pickup
- FREE SHIPPING: On orders of $100 or more pre-tax after coupons. Bulk orders subject to additional fees
- Home Delivery:Typically your order will ship within 2 days during normal business hours.
- Pickups take 1-2 hours to fulfill during normal business hours. Do not come to pickup until you have received a pickup email.
We can ship to virtually any address in the continental US. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Bulk ordering by dealers and customers. Island Recreational reserves the right to cancel and refund any order which is deemed a bulk order. We may also request additional shipping if said order is deemed bulk. Standard FREE shipping is on single order items, Multiple orders are also subject to this policy. If you are a dealer or bulk customer please contact email@example.com for additional shipping or freight rates.